SHIPPING AND RETURNS
Delivery and Exchange Policy
Shipping Policy:
- At Ceylon Sense, we offer island-wide delivery through a reliable courier service to ensure your items reach you promptly and securely.
- All orders ship out within 2-3 business days of purchase.
- Processing time may be extended during holidays. An approximate delivery time is 3-5 business days. To cover the cost of shipping, a nominal fee will be charged at the time of purchase. Free shipping for orders over 15000 Rs.
- Rest assured, we understand the importance of privacy, and our packaging is designed to be discreet and tamper-proof, ensuring that the contents remain confidential and protected during transit.
- Our commitment is to provide you with a seamless and confidential shopping experience from start to finish.
- Should you have any questions or special requests regarding shipping, our customer support team is always available to assist you.
Refund and Returns Policy:
- At Ceylon Sense, we strive to ensure your satisfaction with every purchase.
- While we do not offer returns, we are happy to facilitate exchanges for unworn products within 3 working days of receipt.
- Please note that for hygiene reasons, we can only process exchanges for clothing items and bras. We are unable to exchange panties.
- To initiate an exchange, kindly ensure that the product is in its original condition and packaging.
- Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.
- Contact our customer support team, and we will gladly assist you in the exchange process.
- Your happiness and confidence in our products are of utmost importance to us.